ptaya Terms & Conditions

Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "Platform" means the ptaya website accessible at https://ptaya.net, including all sub-pages, mobile-optimised versions, and any associated applications.
• "Player" or "User" means any individual who accesses, browses, registers on, or uses the Platform in any capacity.
• "Account" means the personal registered account created by a Player upon successful completion of the ptaya registration process.
• "Services" means all gaming products offered by ptaya, including but not limited to sports betting, live casino, slot games, bingo, sabong, and any other gambling products accessible through the Platform.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority that licences and regulates ptaya's online gaming operations in the Philippines.
• "Funds" means the Philippine Peso (₱) balance held in a Player's ptaya Account, comprising deposits, winnings, and any credited bonuses.
• "Bonus Funds" means any promotional credits, free bets, or bonus amounts credited to a Player's Account that are subject to wagering requirements before withdrawal.
• "KYC" means Know Your Customer — the identity and document verification process required by ptaya and Philippine anti-money laundering regulations.
• "Prohibited Person" means any individual under 21 years of age, any person located in a jurisdiction where online gambling is prohibited, any employee or affiliate of ptaya or its partners, or any person who has been self-excluded from the Platform.

Acceptance of Terms

By accessing or using the ptaya Platform, you unconditionally accept and agree to be bound by these Terms & Conditions, as well as any additional rules, policies, or guidelines published on the Platform from time to time, including the Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

Your acceptance is deemed to occur upon the earliest of: (a) your first access to the Platform; (b) your completion of the ptaya account registration process; or (c) your placement of any wager or participation in any game offered on the Platform.

These Terms & Conditions apply to all Players regardless of the device used to access the Platform, whether desktop, mobile browser, or any application provided by ptaya. The fact that you access the Platform from a mobile device, including via GCash or PayMaya integrated flows, does not alter or reduce your obligations under these Terms.

Eligibility

To be eligible to register and use the ptaya Platform, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age, as required by PAGCOR for all casino-style gambling activities in the Philippines.
• You are physically located within the Philippines or in a jurisdiction where accessing online gambling services is lawful.
• You are acting on your own behalf as a private individual, and not on behalf of any commercial entity.
• You are not a current employee, director, officer, consultant, or agent of ptaya or any of its subsidiaries, affiliates, or third-party service providers.
• You have not previously been excluded from ptaya or any other PAGCOR-licensed gambling platform through a self-exclusion programme.
• You are not otherwise prohibited by any applicable law from participating in online gambling activities.

ptaya reserves the right to verify eligibility at any point during the lifecycle of an Account and to suspend or terminate any Account where eligibility cannot be confirmed to the Company's reasonable satisfaction.

Account Registration & KYC

To access the full Services offered by ptaya, you must create an Account by completing the registration process on the Platform. You agree to provide accurate, current, and complete information during registration and to update such information promptly if it changes.

Each Player is permitted to hold one Account only. The existence of more than one Account per Player, whether under the same or different names, email addresses, or payment methods, is a material breach of these Terms and will result in the suspension or permanent closure of all associated Accounts.

As part of our PAGCOR compliance obligations and anti-money laundering requirements under Philippine law, ptaya conducts KYC verification. You may be required to submit one or more of the following documents:

• Philippine Statistics Authority (PSA) National ID (PhilSys)
• Driver's Licence issued by the Land Transportation Office (LTO)
• SSS, GSIS, or Unified Multi-Purpose ID (UMID)
• Philippine Passport
• Proof of billing address (utility bill, bank statement) not older than three months

ptaya may withhold processing of any withdrawal request until KYC verification is satisfactorily completed. Failure to provide requested documents within a reasonable timeframe may result in Account suspension.

You are solely responsible for maintaining the confidentiality of your ptaya Login credentials. Any activity conducted through your Account using your credentials is deemed to have been authorised by you. You must notify ptaya immediately at [email protected] if you suspect unauthorised access to your Account.

Deposits & Withdrawals

ptaya accepts deposits and processes withdrawals in Philippine Peso (₱) exclusively. The following payment methods are currently supported: GCash, PayMaya, BPI, BDO, and Metrobank. Minimum and maximum transaction limits are displayed at the time of each transaction and may be updated by ptaya from time to time without prior notice.

All deposits are credited to your Account in real time or within the processing time indicated for the selected payment method. ptaya does not charge deposit fees, though your payment provider may apply their own transaction charges, for which ptaya accepts no responsibility.

Withdrawal requests are subject to the following conditions:

• Your Account KYC verification must be completed and approved before any withdrawal is processed.
• Withdrawals will only be made to the same payment method and account used for the original deposit, in compliance with anti-money laundering protocols.
• Any active Bonus Funds attached to your Account balance must have their applicable wagering requirements met before the associated Real Money Funds can be withdrawn.
• ptaya reserves the right to conduct additional verification checks before approving any withdrawal request, particularly for amounts exceeding thresholds defined by PAGCOR reporting requirements.
• Processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within one business day; bank transfer withdrawals to BPI, BDO, or Metrobank may take one to three business days.

Bonuses & Promotions

ptaya may, at its sole discretion, offer bonuses, free bets, cashback promotions, reload bonuses, and other promotional incentives to eligible Players. All promotions are subject to the specific terms stated at the time of the offer, which form part of these Terms & Conditions.

The following general conditions apply to all ptaya bonuses unless explicitly stated otherwise in the promotion-specific terms:

• Bonuses are available to verified Players aged 21 and above only.
• Each promotion may only be claimed once per Player, household, device, or IP address unless the promotion terms explicitly state otherwise.
• Bonus Funds carry wagering requirements that must be fulfilled before any withdrawal can be made from the resulting balance. Wagering requirements are specified in each individual promotion's terms.
• ptaya reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that such action will not retroactively affect bonuses already credited and in active use.
• ptaya reserves the right to withhold or cancel bonus awards where it has reasonable grounds to believe that a Player has engaged in bonus abuse, including the use of multiple Accounts, coordination with other Players, or systematic exploitation of promotional mechanics.

Bonus Funds are not transferable between Accounts and have no cash value until applicable wagering requirements are fully satisfied.

Betting Rules & Fair Play

All bets and wagers placed on ptaya are subject to the specific game rules published on the Platform for each product category, including but not limited to sports betting, live casino, slots, bingo, and sabong. By placing a bet, you confirm that you have read and accept the applicable game rules.

ptaya uses certified Random Number Generators (RNGs) for all non-live games. Live casino products are operated by licensed studio providers whose dealing procedures and game integrity are independently audited. ptaya does not manipulate game outcomes in any manner.

In the event of a technical malfunction, network interruption, or other system error that affects the outcome of a game or bet, ptaya reserves the right to void the affected bet and return the staked amount to the Player's Account. ptaya's decision in such matters is final and binding.

Sports betting odds are subject to change up to the moment a bet is accepted. The odds displayed at the time your bet is confirmed are the odds that apply to that wager. ptaya reserves the right to void bets placed on events that are subsequently cancelled, postponed beyond the applicable settlement window, or affected by force majeure.

Prohibited Conduct

The following conduct is strictly prohibited on the ptaya Platform. Engaging in any of the following will result in immediate Account suspension, forfeiture of funds, and potential referral to the appropriate Philippine authorities:

• Registering as, or being, a Prohibited Person as defined in Section 1 of these Terms.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Opening or operating more than one Account on the Platform.
• Using automated software, bots, scripts, or other tools to access or interact with the Platform in a manner not authorised by ptaya.
• Attempting to exploit software vulnerabilities, game errors, or pricing mistakes to gain an unfair advantage.
• Engaging in match-fixing, arbitrage betting across multiple platforms in a manner that constitutes abuse, or any form of collusion with other Players or third parties.
• Using the Platform to facilitate money laundering, terrorist financing, or any activity prohibited under the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended).
• Threatening, harassing, or abusing ptaya staff or other Players through any communication channel.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by local law.

Intellectual Property

All content on the ptaya Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall compilation and arrangement of such content, is the property of ptaya or its content suppliers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to: (a) copy, reproduce, or distribute any Platform content; (b) modify or create derivative works based on Platform content; (c) use any data mining, robots, or similar data gathering tools on the Platform; or (d) reverse-engineer any software underlying the Platform.

The ptaya name, logo, and associated brand marks are proprietary marks of ptaya. Unauthorised use of any ptaya brand asset is strictly prohibited.

Privacy & Data Protection

ptaya collects, processes, and stores your personal data in accordance with its Privacy Policy, which is available at ptaya.net/privacy-policy and is incorporated into these Terms & Conditions by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ptaya complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal data will not be sold to third parties. Disclosure of personal data to third parties is limited to: (a) KYC verification providers; (b) payment processing partners; (c) PAGCOR and other Philippine regulatory authorities where required by law; and (d) fraud prevention and anti-money laundering service providers.

Responsible Gaming

ptaya is committed to promoting responsible gaming and takes its obligations under PAGCOR's player protection framework seriously. The following tools are available to all registered Players through the Account settings accessible after ptaya Login:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts in Philippine Peso.
• Session Time Reminders: Receive on-screen alerts after a specified duration of continuous play.
• Cool-Off Periods: Temporarily suspend your Account for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

ptaya reserves the right to impose responsible gaming restrictions on any Account where the Company has reasonable grounds to believe that continued gaming may be harmful to the Player, including where a Player has exhibited behavioural signs associated with problem gambling.

Limitation of Liability

To the maximum extent permitted by applicable Philippine law, ptaya, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of goodwill, even if ptaya has been advised of the possibility of such damages.

ptaya's total aggregate liability to any Player for any claim arising under or in connection with these Terms & Conditions, whether in contract, tort, or otherwise, shall not exceed the total amount of real money funds held in that Player's Account at the time the claim arose.

Nothing in these Terms & Conditions shall limit or exclude ptaya's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable Philippine law.

The Platform is provided on an "as is" and "as available" basis. ptaya makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

Termination & Account Closure

You may close your ptaya Account at any time by contacting customer support. Upon closure, any remaining real money balance (excluding Bonus Funds that have not yet met wagering requirements) will be returned to you via your registered payment method within a reasonable timeframe, subject to completion of all outstanding KYC and compliance checks.

ptaya reserves the right to suspend or permanently close any Account, at its sole discretion and without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Reasonable suspicion of fraud, money laundering, or any other criminal activity.
• Receipt of a regulatory directive from PAGCOR or another competent Philippine authority.
• Your failure to complete KYC verification within a reasonable timeframe requested by ptaya.
• Inactivity for a continuous period exceeding twelve (12) months, subject to prior notification.

Where an Account is closed by ptaya due to a breach of these Terms, ptaya reserves the right to withhold any Funds in the Account pending investigation, and to forfeit such Funds if the breach is confirmed.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Civil Code of the Philippines, the Electronic Commerce Act (Republic Act No. 8792), the Anti-Money Laundering Act (Republic Act No. 9160, as amended), and the Data Privacy Act of 2012 (Republic Act No. 10173).

Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, or the breach, termination, or invalidity thereof, shall first be referred to ptaya's customer support team for informal resolution. If a dispute cannot be resolved informally within thirty (30) calendar days, either party may refer the matter to the appropriate regulatory authority or competent courts of the Philippines.

For disputes relating to ptaya's compliance with its PAGCOR licence conditions, Players may also file a complaint directly with PAGCOR through PAGCOR's official regulatory channels.

Amendments to These Terms

ptaya reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, ptaya will provide notice to registered Players via email or a prominent on-Platform notification at least seven (7) days before the changes take effect, except where immediate changes are required by law or PAGCOR directive.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure as described in Section 13.

The most current version of these Terms & Conditions is always available at https://ptaya.net/terms-conditions. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your ptaya Account, please contact our customer support team. Our support staff are available 24 hours a day, 7 days a week.

You may reach ptaya customer support by email at: [email protected]

Please include your registered Account username and a clear description of your query or concern when contacting support to ensure a timely response. For KYC-related queries, do not attach sensitive identity documents to your initial contact email — our support team will provide a secure upload link upon receipt of your query.

ptaya aims to acknowledge all support enquiries within 24 hours and to resolve substantive complaints within ten (10) business days of receipt.